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Get to know more with some frequently asked questions or some of our featured articles on both InDesk as well as the industry as a whole.

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Featured articles about medical aesthetic industry

Business articles about Medical Aesthetics in the UK. Including, the most popular treatments, how to manage your business, what metrics are important, how to make the most of every patient enquiry to maximise your sales, and more.

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5
min
Maria Kamińska
What Type of Online Content Attracts New Medical Aesthetic Patients? 6 Post Ideas for Social Media

Is running your clinic's social media a challenge for you? Or perhaps you are struggling to reach your intended results through online activity? After years of running our own social media, we know that it can be difficult. We have recently conducted a survey regarding the most popular types of posts appearing on a medical aesthetic clinic's social media profiles. So take advantage of the knowledge we have gathered and find out what types of posts our respondents prefer. Enjoy reading!

5
min
Nikolas Dimopoulos
Enquiries Response Speed And Booking Rate. Is There Any Correlation?

InDesk specialists review the data regarding the timing of enquiries sent to clinics by potential patients and the correlation between response time and booking rate.

5
min
Maria Kamińska
8 Most Popular Online Platforms in the UK for Medical Aesthetic Clinics

Want to establish your online presence, but do not know where the best place to start is? Lucky for you, InDesk knows! We recently conducted a survey to gather information about the online activity of Aesthetic Medicine clinics in the UK. We invite you to take inspiration from its results and use them as a guide on your online journey. From our article, you will learn why it is good to have a Facebook page, that Instagram is not just about pretty pictures, and that Google has answers to every question. Read on!

5
min
Maria Kamińska
Why Your Clinic May Be Losing Patients?

Effective communication with a client is the first step to a successful booking. It may seem obvious that by simply answering phone calls and maintaining an appropriate approach towards the caller, a clinic can gain new visitors and increase the satisfaction levels of their patients. However, the dialogue between the clinic and the caller can be unsatisfactory for both sides. The good information is that it does not have to stay like that. In this article, you can read about some common communicational difficulties and find simple tips that may be helpful in working them off. Keep on reading!

5
min
Maria Kamińska
How To Write Interesting Blog Articles For Your Aesthetic Clinic? 7 Simple Tips From A Copywriter

If you read our last article about running a blog, you already know the advantages of having one. The benefits may sound very promising for your clinic's development, right? There is, however, one more detail. Your audience has to find your articles captivating. Writing is an art, but it is also a craft that needs to be practiced. In this article, we will share with you a few tips that will help you find inspiration for creating interesting content:

5
min
Maria Kamińska
How To Attract New Clients to Your Aesthetic Medicine Clinic? 8 Great Tips from the Expert InDesk Team

Have you been having trouble attracting new patients to your clinic lately? Or maybe you just want to get more prospects? Either way, you are in the right place. After years of working with clinics from all over the world, the InDesk team has put together a handful of useful tips for medical practitioners. In this article, you will find advice regarding online activity as well as the day-to-day operation of the clinic. If you want to present your business to a new audience, we invite you to use our tips:

5
min
Maria Kamińska
7 Day-to-day Challenges Medical Aesthetic Clinics Deal With

An Aesthetic Medicine clinic should be a place that inspires trust in patients. For the person sitting in the waiting room before the treatment, the place usually emanates peace and professionalism. On the other hand, however, it is a business like any other, which faces difficulties that go unnoticed from the outside, but can affect the day-to-day operation of the clinic. Any internal disruption may lead to delays or rescheduling of appointments. This in turn requires smooth communication with the patient. In this article, we will list some common difficulties that can arise in the clinic on a daily basis. If you want to find out how InDesk can help you deal with them, please keep reading.

5
min
Maria Kamińska
Why Should I Blog? 6 Benefits of Blogging for Your Aesthetic Medicine Clinic

What comes to your mind when you hear the word “blog”? Do you think of a website with diary-style entries in which the author shares some thoughts or everyday experiences? You may have encountered this type of content on platforms like Blogger.com. However, in times of extraordinary Internet activity, running a blog also creates many opportunities connected with business development – also for your Aesthetic Medicine Clinic. If you want to know the key benefits of blogging and are willing to learn how it can benefit your clinic, keep reading.

5
min
Maria Kamińska
Top 4 Review Websites Every Aesthetic Practitioner Needs to Know

Imagine the following situation. You want to go out for dinner with a friend, but you are not sure which restaurant to choose. Your research will probably start with typing a phrase into a search engine and reading some customer reviews. However, this pattern of behaviour does not only apply to culinary. We live in times of active consumers, who can share opinions based on their own experiences – also when it comes to the market of Aesthetic Medicine. You may now wonder how client reviews can influence your clinic's performance? How can you gather more favourable ones? What if a review is not so great? Which online platforms provide opinion-sharing opportunities? No need to worry. For your convenience, we have compiled the answers to all of these questions in the article below, and we encourage you to read on!

5
min
Conor Leech
What do Medical Aesthetic patients look for?

Medical Aesthetic treatments come in many forms and have many different names, from generic ones such as wrinkle treatment or well-known brand names such as Botox®. We can also find innovative terms that at first glance seem completely new to us, for example, Profhilo® or EMSculpt® which are the names of branded treatments. After all, the world of aesthetic medicine is extremely abundant - and still growing.

5
min
Maria Kamińska
2021 Online Marketing Survey For Medical Aesthetic Clinics in the UK

Can being active on the Internet increase your chances of attracting a potential patient? If so, what type of activity is beneficial? To provide you with answers to these important questions we have recently conducted a survey among Medical Aesthetic clinics and practitioners in the United Kingdom. The aim of the research was to find out about the most popular social media platforms used by aesthetic clinics in the UK, the types of content they share and the marketing techniques they use. To achieve this, the survey was shared with almost 2000 different clinics across the country. The Internet is undeniably the medium of the future. If you want to learn more about the respondents' answers along with our commentary, we encourage you to keep reading.

5
min
Conor Leech
How Important is the Phone to Your Aesthetic Clinic?

In a world where more and more people communicate through social media platforms such as LinkedIn, Facebook, and Instagram, it can easily be forgotten that the telephone is still an important means of communication for new and existing customers. In this article, you will learn about the importance of phone calls for your medical aesthetic clinic and when patients usually prefer to call you!

5
min
Nikolas Dimopoulos
Got a Negative Review for Your Aesthetic Clinic? 7 Tips from a Clinic Expert

When you receive a negative review from a patient you treated in your medical aesthetics clinic, it is natural to feel overwhelmed and worried that it might hurt your business or even your reputation. Review sites, such as Yelp, Trustpilot, Whatclinic, and Google Maps, make it easy for patients to share their experience with your clinic and also vent their frustration when the level of service they received didn’t meet their expectations.

5
min
Maria Kamińska
Time Management Tips for Medical Aesthetic Practitioners

Your email inbox is bursting at the seams, the phone is ringing non-stop, and a patient is waiting for their treatment in the clinic room. You are constantly confused, and stress becomes your faithful companion. Does it sound familiar?

5
min
Nikolas Dimopoulos
InDesk - New Patient Contact Service for Medical Aesthetic Clinics

Read what InDesk, the New Patient Contact Service for Medical Aesthetic Clinics, can do for you and your clinic!

faq

Got Questions?
Here are the FAQs

Or get in touch with us and we will be more than happy to answer any further questions you may have

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What is InDesk?

InDesk, is a new patient booking system that is designed to answer every phone call, email and social media enquiry received by a clinic. There will no longer be any voicemails to be listened to and followed up later, 10s of emails in your inbox at the end of the day needing responses. InDesk deals with all of these in real-time and books the patients directly into your clinic.

Who is InDesk for?

InDesk is designed to help Medical Aesthetic clinics in the UK grow their business through better patient enquiry management. If you are ambitious and looking to grow your business, InDesk is the solution for you! InDesk gives you the peace of mind that your patient enquiries are dealt with in an immediate and professional manner, freeing up your time to do what you do best, treat patients.

Will InDesk handle all of my enquiries?

Yes, InDesk is designed to deal with all enquiries to your clinic from new and existing patients covering all communication channels including telephone, WhatsApp, email, website forms and social media channels.

What kind of enquiry channels do you handle?

Telephone enquiries (including calls, voicemails, SMS and WhatsApp), Email enquiries, Website enquiries, Social media enquiries from Facebook, Instagram, Twitter, etc. (Clinic must provide login detail to InDesk for these channels)

Who will be talking to my patients?

All enquiries will be dealt with by our dedicated team of patient management agents. These agents are experts in converting enquiries into patient bookings and have extensive knowledge of medical aesthetic treatments.