Watch the video to see how we can manage all of your patient enquiries and save you time.
InDesk will answer your phone, respond to emails, SMS and WhatsApp messages, book patients, reschedule appointments and take deposits on your behalf. We tailor our service to your clinic's specific requirements, increasing response times and improving communications with your patients.
InDesk brings all your patient interactions into one location, ensuring that every question from both new and existing patients is followed up in a timely manner giving the best customer service possible.
InDesk will answer all of your phone calls, emails, social media interactions and web enquiries, allowing you more time to treat your patients, secure in the knowledge that everything else is being looked after by InDesk.
The InDesk team is dedicated to converting every enquiry into a booking. This involves numerous communications through different channels (phone, text, WhatsApp etc.).
The system ensures that all enquiries are worked through in a systematic way until they result in a booking for your clinic or until they get confirmation that the prospective patient does not want to proceed. All communication is recorded in InDesk. Just log in to see emails or text messages and listen to calls at any time.
Choose at what point you want us to hand over the booking to you, whether that's at a pre-consultation stage, or up to when the patient walks through the doors for their treatment.
We would have gathered all the information you need to welcome your new patient and focus on the important things.
We provide full transparency between the InDesk team and the clinic. Each InDesk customer has access to the reporting tools, such as total volume of received and answered enquiries (phone, email, web, social media etc.), including the period within, as well as confirmed bookings and conversion rates (%).
In addition to the above core services we envisage offering remarketing campaigns, online marketing assistance and enhanced reporting for clinics in the future.
A dedicated team of expert agents who have dealt with thousands of patient enquiries over the last 15 years. They are dedicated to providing the best customer service possible, mirroring how you currently interact with your customer base.
The InDesk team will book appointments directly into your calendarInDesk reporting tools will help you to understand how well your clinic is performing and how many bookings are being generated on your behalf.
No phone call is left unanswered. InDesk will answer every phone call that your clinic receives. You will no longer have to check voicemails and email inboxes.
InDesk onboarding team, is on hand to help you maximise booking performance and boost your revenue.
Read interesting articles about the Medical Aesthetic industry, with useful insights and tips.
Is running your clinic's social media a challenge for you? Or perhaps you are struggling to reach your intended results through online activity? After years of running our own social media, we know that it can be difficult. We have recently conducted a survey regarding the most popular types of posts appearing on a medical aesthetic clinic's social media profiles. So take advantage of the knowledge we have gathered and find out what types of posts our respondents prefer. Enjoy reading!
InDesk specialists review the data regarding the timing of enquiries sent to clinics by potential patients and the correlation between response time and booking rate.
Want to establish your online presence, but do not know where the best place to start is? Lucky for you, InDesk knows! We recently conducted a survey to gather information about the online activity of Aesthetic Medicine clinics in the UK. We invite you to take inspiration from its results and use them as a guide on your online journey. From our article, you will learn why it is good to have a Facebook page, that Instagram is not just about pretty pictures, and that Google has answers to every question. Read on!
Effective communication with a client is the first step to a successful booking. It may seem obvious that by simply answering phone calls and maintaining an appropriate approach towards the caller, a clinic can gain new visitors and increase the satisfaction levels of their patients. However, the dialogue between the clinic and the caller can be unsatisfactory for both sides. The good information is that it does not have to stay like that. In this article, you can read about some common communicational difficulties and find simple tips that may be helpful in working them off. Keep on reading!