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How to Build Patient Trust With a Remote Assistant at a Dental Practice

Did you know that a remote assistant can enhance your patients' trust and experience? Read on to discover how!
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In many of our previous articles, we have covered and showed you how to run marketing campaigns, what kind of platforms to use, how to reply to positive and negative reviews and how to retain your clients. But, we have never really looked into how building a strong rapport with patients is crucial for any successful dental office. What are the ways of doing so?

Many, but we will look more into incorporating a remote assistant that can completely change the way you as a dentist connect with patients. Meeting patients' expectations in your dental practice starts with scheduling appointments to chairside interactions, as the patients’ journey begins with their first ring to book a consultation or treatments at your dental clinic and carries on until the patient comes and receives the best care possible. 😊

1. Trustworthy Bookings: Patient Experience in Dental Scheduling

Efficient dental scheduling is the fundament of a positive patient experience. With a remote assistant managing appointments, patients can enjoy an easy and smooth booking process. By offering convenient online scheduling options, patients feel empowered to choose appointment times that work best for them and also reschedule or cancel if needed.

Fast and clear dental patient communication about appointment’s availability and procedures helps reduce any uncertainties or anxieties that patients may have and increase their trust.

A remote scheduler can provide personalised reminders and follow ups, ensuring that patients feel valued and well-cared for throughout their entire journey. And that is exactly how patients’ confidence is being created.

Moreover, by streamlining the booking process with a remote assistant, your practice demonstrates professionalism and reliability from the very first point of contact. This sets the tone for a trusting relationship between your team, yourself and your patients.

🦷 Are you a clinic owner? Let the InDesk expert team handle all your patient communications, from initial enquiry to confirmed booking in your calendar! Contact us!

2. Trust Beyond Screen: Empathy in Dental Personalisation

Building trust with patients goes beyond just scheduling appointments and providing treatment. Having remote assistants or remote patients’ schedulers that play an important role in dental practices, it is essential not to forget to prioritise empathy and personalisation. Patients need to feel understood and cared for, even through a screen or a phone. By showing genuine empathy towards their concerns and fears, remote assistants can create a sense of connection that builds trust over time.

Moreover, personalising patients’ experience by remembering details about their preferences or previous visits can go a long way in making them feel valued and respected. It shows that the dental practice sees them as individuals rather than just another appointment on their calendar. Empathy in dental personalisation is not just about words, but it's also about actions.

Taking the time to listen actively to patients’ concerns and anxiety, asking questions and providing reassurance can make all the difference in how patients perceive their interactions with the practice’s remote assistant and in the best customer experience in your dental clinic that patients can have.

3. Chairside Trust: Gaining Confidence in the Dental Environment

Building trust in a dental practice seems to be much more demanding that gaining the clinic experience itself. You cannot be taught how to create a bond with your patients or become the so-called dentistry for anxious patients. And thus, the chairside experience plays a crucial role. Patients often feel vulnerable and anxious during dental procedures, making it essential for dental assistants to create a comfortable and reassuring environment.

From the very first phone call made and conversation taken, from greeting patients warmly to explaining procedures with empathy, chairside manners can significantly impact how patients perceive their overall experience.

Remote receptionists become the first link between dental clinics and patients themselves. Building trust involves not just technical skills, but also emotional intelligence in understanding patients' fears and concerns. And thus, you should look for remarkable soft skills while hiring the reception staff, either onsite or remote.

Additionally, maintaining professionalism, respect for privacy and showing genuine care towards each patient contributes to creating a positive chairside atmosphere that fosters patient confidence.

3. Communicating Effectively During Dental Procedures

Effective communication is the most important thing in terms of building trust and confidence with patients during dental procedures. By listening and hearing, explaining each step clearly and being empathetic towards their fears or concerns, you as a dentist can create a positive experience that fosters patient trust.

And thus, utilising remote patient schedulers can smoothen the booking process and enhance communication before the actual appointment. Such an approach not only improves efficiency, but also shows patients that their time is valued. By focusing on trustworthy bookings, personalising interactions beyond the screen, gaining confidence chairside and communicating effectively during procedures, dental practices can cultivate strong relationships with patients built on trust and understanding. 

💡 Remember, earning patient trust is a continuous effort that requires empathy, transparency and consistent communication at every touchpoint in the patient journey.

During dental procedures, it is important to communicate clearly and in a manner that the patient can understand.

Here are some tips for effective communication during dental procedures:

1. Explain each step:

Before starting any procedure, take a moment to explain what you will be doing and why it is necessary. This will help alleviate any fears or concerns the patient may have.

2. Use simple language:

Avoid using technical terms or jargon that may confuse the patient. Instead, use simple and easy-to-understand language to explain every single step.

3. Listen actively:

Pay attention to the patient's questions and concerns, and address them in a calm and reassuring manner. This shows that you are listening and taking their needs into consideration.

4. Be empathetic:

Dental procedures can be scary for some patients, so it is important to show empathy towards their fears and concerns. Let them know that you understand their feelings and are there to help them through the process.

5. Use visual aids:

Visual aids, such as diagrams or models, can help patients understand the procedure in a better way and what will be done during their appointment.

6. Give frequent updates:

During longer procedures, give patients updates on what stage of the procedure you are at, how much time is left and if there are any changes or unexpected developments.

7. Encourage questions:

Make sure to give patients the opportunity to ask any questions they may have. This will help them feel more involved in their treatment and build trust in your communication.

8. Follow up:

After the procedure, follow up with the patient to see how they are feeling. This shows that you care about their well-being and are committed to their oral health.

Effective communication during dental procedures not only helps put patients at ease but also promotes a positive experience that can lead to long-term patient loyalty. 

Sources
Written by:
Kamila Jurdziak
Kamila is working closely with clinics in need. As the first point of contact, Kamila’s knowledge on clinics' struggles has become extensive, thanks to which she’s now finding the best solutions for the clients. Moreover, Kamila is a qualified English translator, very passionate about the language, paying attention to every single detail.

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