Improve Your Patient Experience With InDesk

You can conveniently pay for InDesk by credit card in monthly instalments. We accept:
- VISA
- Mastercard
- American Express
All payments are processed securely via the Stripe platform and transactions are collected automatically each month on an agreed date. This ensures a seamless and hassle-free experience for you.

The minimum contract duration for an InDesk subscription is 6 months. After this initial period, your contract is open-ended, meaning you can cancel anytime with just one month’s notice. We believe in flexibility and transparency, so there are no hidden commitments.

Not at all! InDesk agents seamlessly integrate with your existing booking system. Whether you're using popular platforms like Pabau, Dentally, Phorest, Ovatu, Timely, Fresha or even Google Calendar and Treatwell, our agents are already familiar with a wide range of systems.

And if your platform isn’t listed, don’t worry, our team is always learning new cloud software to provide the best support.

InDesk agents are highly trained professionals who act as an extension of your team. Every agent undergoes comprehensive training, which includes communication skills, role-playing scenarios and knowledge of popular treatments.
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During onboarding, our agents adapt to your clinic’s unique workflow, ensuring a smooth transition. You’ll benefit from dedicated, well-trained receptionists focused on providing exceptional patient care.

Absolutely. InDesk Agents manage all patient communication. This includes:
- Answering phone calls
- Responding to text messages
- Emails
- WhatsApp messages
- Web forms
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‍In addition, we proactively follow up with potential patients who haven’t yet booked, helping you maximise your appointment schedule. All communication is handled with the utmost professionalism, ensuring compliance with GDPR and your clinic’s confidentiality protocols.

Yes! One of the many advantages of InDesk is that our virtual receptionists can handle enquiries during busy periods or even after-hours, ensuring you never miss a patient enquiry or a booking opportunity, even outside of your clinic's regular hours.

This service is available based on the plan you choose and dependent on your regular opening hours. Our Agents operate Mon - Fri (8.30am - 7.30pm) and Sat (9am - 4pm).

Our onboarding process is simple and tailored to your clinic’s needs. After choosing the right plan, we will set up onboarding meetings with you, during which you’ll provide access to your booking system and share your specific preferences.

Your dedicated Account Manager will oversee the process, ensuring that everything runs smoothly and your agents are fully equipped to represent your clinic professionally from day one.

With Business and Enterprise plans, you receive regular performance reports, which include key metrics such as response times, number of bookings and follow-up activities.

Additionally, your Dedicated Account Manager ensures that you stay informed on the overall impact InDesk is having on your clinic.

At InDesk, we ensure that there’s always a backup receptionist available to cover for any absences. This way, your clinic remains fully supported, and patients receive consistent service without interruption.

Whether you're a solo practitioner or managing a multi-location clinic, we have pricing plans to suit your needs.

‍Contact us to discuss your clinic’s specific requirements, and we’ll recommend the best plan to help you optimise your patient experience while saving time and reducing administrative burdens.