InDesk: Remote Receptionists for your Aesthetic Clinic

We know that many aesthetic practitioners do not have the time to manage their enquiries and provide effective patient communication. At the same time, working with a traditional receptionist is expensive. To make life a little easier for medical aesthetic providers, we developed InDesk: a team of professional receptionists. Read on to find out how we will free your time without breaking the bank!

1. Saving time for busy aesthetic practitioners

Maintaining a work-life balance can be a challenge when you are providing both top-quality treatments and handling communication with patients. Many medical practitioners are forced to communicate with their patients between treatments or in the evenings. Because of that, they often don't have a chance to relax or focus on growing their clinic. With the support of InDesk's Remote Receptionists, you can prioritise what matters to you with the confidence that your patient communication is professional, effective, and beneficial, both for your clinic and your patients. 

If you struggle with time management, check out our post where we provide time management tips for medical aesthetic practitioners.

2. Aesthetic receptionists at a low cost

The cost of working with InDesk is five times lower than the average hourly wage of a medical receptionist in the UK. With InDesk, you don't have to worry about the cost of training, insurance, taxes or preparing the equipment and space for their work. 60% of the clinics we work with use InDesk Remote Receptionists exclusively and save money without sacrificing the quality of communication. 

3. Stay on top of all your enquiries with InDesk Go

InDesk Go is a mobile app available for iOS and Android that gives you access to all communication that InDesk agents carry out with patients on your behalf. You can monitor all messages and listen to recordings of phone calls. In the app, you also have access to patient profiles with contact details and important information, as well as upcoming appointments.

4. Communication with patients from all sources

The InDesk team handles communication from all sources: we answer phones and call patients back, respond to emails, web forms, text, and WhatsApp messages. All forms of communication can be branded according to your requirements. 

5. Scheduling appointments

Our agents are an extension of your team. They book appointments directly in the booking system of your choice, and reschedule them, if necessary. In every clinic, there might be a situation where a patient appointment should be rescheduled. For example, doctors cancel their visit to your clinic, or your staff is suddenly absent. If you have to reschedule an appointment, we will call the patient and find a suitable date for them so that you don't lose a client. 

6. Collecting deposits 

Last-minute cancellations and no-shows are one of the biggest problems for aesthetic medicine clinics. To reduce them, your InDesk agent will take a deposit on your behalf.  Take a look at our tips on how to reduce patient cancellations!

7. Follow-ups

We will contact potential patients who were interested in a treatment at your clinic, but did not book an appointment. We can also contact leads from your marketing campaigns and help you acquire new patients. 

8. Service designed for aesthetic clinics

Many remote receptionist services are targeted at many types of businesses. From start to finish, InDesk was developed to support the aesthetic medicine industry. Our aesthetic clinic receptionists are knowledgeable in this area and know all the details about your offer and how your clinic operates. They are also familiar with many booking systems, which allows seamless collaboration.

9. Experts in patient communication

Efficient and pleasant communication makes the patient feel cared for and confident that they have come to a clinic that respects their time and needs. This is what our receptionists are specialists in. Before starting cooperation with any clinic, our agents undergo a series of training sessions adapted to each clinic's requirements.

10. Service tailored to your clinic's needs

Every clinic is different, and every practitioner has different goals. InDesk adapts to your needs. With our flexible plans, you can easily decide which mode of collaboration with InDesk will be most beneficial to you and what your priorities are. You can also change your subscription plan easily in the future when your clinic grows. 

11. Smooth onboarding process

Starting a collaboration with InDesk is easy! A dedicated account manager will be your contact point with InDesk. They will guide you through the whole onboarding process and make sure that everything works according to your requirements. During the onboarding, you will get to know our agents and participate in personalised role-playing to check how they will communicate with your patients. We will take over communication with the patient only when you decide you want us to start. 

12. Constant improvement of the service

The needs of your clinic are changing. At InDesk, we continuously improve our service to help you as much as possible. We are open to your feedback and amendments at any time. 

13. Longer working hours

Calls and messages from patients don't just come in during your clinic's opening hours; a quick response often means that a potential client won't look for a competing offer. Working with InDesk agents makes your clinic more accessible to patients without the need to hire a receptionist. 

Our agents operate Monday to Friday: 8.00 – 20.00, Saturday: 9.00 – 17.00

If you think you could use the help of a receptionist to keep your clinic running smoothly and your patients happy, choose InDesk. It is a service that will save you time and money and help you maximise your clinic's potential.

Written by:
Maria Kamińska
Maria is a copywriter and a student of Applied Linguistics. She puts the knowledge of the team working at WhatClinic and InDesk into words to convey it to the audience in an approachable way. She is passionate about foreign languages, especially English, German, and Spanish. In her free time, she meets with family and friends, drinks good coffee or… writes.

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