InDesk is a receptionist service designed to answer every phone call, email, text, and WhatsApp message received by your clinic. Our agents deal with all of these in real-time and book patients directly into your chosen booking system. Based on your requirements, we provide patients with information about the treatments offered by your clinic and take deposits on your behalf.
InDesk receptionists help busy Medical Aesthetic practitioners save time. It's the perfect solution, especially if you consider starting your own clinic, expanding the existing business or if you just want to improve your workflow and free up your time. The InDesk agents are a budget-friendly alternative to front desk managers. The service is designed to help Medical Aesthetic practitioners in the UK through better patient enquiry management and efficient communication with patients. With InDesk, you can focus on what is important to you, whether it is performing more treatments or spending time with family and friends.
Working with InDesk allows you to save time that can be devoted to growing and organising your clinic, performing treatments without distractions or pursuing your personal interests and improving your work-life balance. In addition, your patients receive the highest level of customer service, and you save money compared to the cost of hiring a traditional receptionist.
The InDesk agents are an extension of your team, following your guidelines, always open to your feedback and determined to provide your patients with the best customer service possible. Every InDesk agent undergoes an in-depth training, which consists of soft skill exercises, role plays and acquisition of complementary knowledge of popular Medical Aesthetic treatments. Each clinic is unique, that’s why our receptionists will adapt to your booking system and adjust to your clinic's workflow during the onboarding process. As a result, you gain the assistance of a well-trained specialist in patient communication.
Yes. Receptionists from InDesk answer phone calls and respond to text messages, emails, and WhatsApp messages as well as contact forms from your website. We also contact potential patients who have sent an enquiry but never made an appointment to maximise the number of bookings at your clinic. Our agents are trained to comply with GDPR and follow all the confidentiality protocols of your clinic.
- Telephone enquiries: calls, voicemails
- Text messages
- WhatsApp messages
- Email enquiries
- Website enquiries and contact forms
In case of any additional sources, we are open to discussing them with you!
You can decide at what times InDesk agents take care of patient communication on your behalf. All this is established during the onboarding process, but we are also open to further adjustments during the collaboration so that you get the most out of the service.
Our receptionists are available:
Monday to Friday: 8.00 – 20.00
Saturday: 9.00 – 17.00
Your account manager will arrange the entire onboarding process, tailoring the service to your requirements and making sure everything runs smoothly. At any time, you can contact her or him to check if everything goes according to your requirements and see reports of the agents’ performance. They will also schedule regular meetings to get your feedback and improvement suggestions so that you are fully satisfied with the service.
You will get access to the InDesk Go app, which provides full transparency. You will have access to phone call recordings, all messages exchanged with patients, patients' profiles, and booking details.
During the onboarding process, the InDesk team learns how your clinic operates, in order to adapt to your workflow. We discuss your aims, learn how you manage your patients, what booking system you use, how you book your patients and gather every other necessary information. The InDesk Receptionists will adapt to all of the above and suggest possible improvements. Together with your account manager, you determine what information you would like to obtain prior to the patient's visit at your clinic.
Check the InDesk pricing plans here, or contact us for more information.
You can pay for InDesk by credit card in monthly instalments. We accept VISA, Mastercard and American Express. All transactions are automatically collected each month on an agreed date and processed via Stripe payment platform.
The minimum duration of an InDesk subscription is six months. All contracts are open-ended, but you can cancel at any time after the initial period with at least one month's notice.
We'd love to show you how InDesk can benefit you and your clinic. For a free, no-obligation demonstration, click here.
The onboarding process will last as long as you need to ensure you will get the most out of the InDesk service. We will start taking care of the communication with your patients only when you are confident that the InDesk agents are ready to do so. In most cases, we can go live within 4 weeks after signing the contract. When the onboarding ends, your dedicated account manager will be contacting you regularly to gather your feedback and discuss any possible changes you may need.
During the onboarding, the InDesk team learns how your clinic operates. We ask about your requirements, current workflow and the booking management system you use. After that, we start role plays. With your feedback, we apply changes and refine the process until you are fully satisfied. Only then will we start taking your calls and messages.
Once you have signed up for InDesk, you will be assigned to a dedicated account manager to assist you throughout the collaboration. They will help you connect your phone number and other communication channels with the InDesk team. The account manager will also arrange regular meetings with you, to make sure you get the most out of the service.
We will take care of connecting both your landline and mobile numbers. You will only need to ask your current provider for the PAC or LOA code, which will allow us to add your number to InDesk. Then we will set the specific times you want our agents to take your calls. Alternatively, you can opt for a new phone number provided by InDesk.
Our agents adjust to any booking system you are currently using, once you have given us access to it.
Our agents are familiar with the following systems and are constantly learning about new ones:
- Pabau
- Phorest
- Ovatu
- Timely
- Fresha
- Google Calendar
- WriteUpp
- Calendly
- Treatwell
- Salon IQ
- Aesthetic Nurse Software
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