"[The InDesk Receptionists] always do their absolute best with the customers... "
What is your opinion on InDesk Agents?
I have to say, the Agents have been doing a very good job. There are some better than others, some faster than others, but I have to say, all in all, they are very polite, they always do their absolute best with the customer and if they have questions that they can't answer, they are told to email me, which they do, and then I get back to them. I answer the question or tell them exactly what to do, but I have to say I have not been having any problems.
How do you feel about the way they are talking to customers and about the way they are adapting to your requirements?
They are very, very polite to all the customers, and some of the patients that call are not very polite, so they handle them well. They do their best, I have no complaints. They are very kind and very polite.
That's so great to hear, I'm really happy. Is there anything in our service that you may be missing?
No, I think that you provide what you say you are going to provide. The other thing is that I've developed a relationship with some of the agents because they email me with questions. They are instructed: if you can't answer a question, email Barbara. So we’ve developed a bit of a relationship, we like each other.
That’s so great. So you feel like they are a part of your team now?
Yes, I do! They try to please me by doing the best they can, and I thank them all the time, whenever I get an email and they say “Ok, we called the patient”, I'll email them back “Thank you so much, have a great day” so we have a sort of exchange, which I think helps. And I think that's the way forward to develop a relationship with a company you work for, so it irons out, because I win in the end anyway, the agents are better.
Thank you very much, Barbara, I really like what you stated and I’m thankful that you accepted this invitation.
Dr Richard Sibthorpe is a medical practitioner with over 20 years of experience. In his clinic, he focuses on alleviating the signs of ageing, always tailoring the treatment to the individual patient's needs. Dr Sibthorpe also offers balancing hormone programmes, which boost energy levels and mental agility to fight ageing from the inside out.
"They are very, very polite to all the customers (...) They do their best, I have no complaints."
The InDesk Receptionists are experienced in handling effectively all patients according to their needs.
“The Agents have been doing a very good job. (...) they always do their absolute best with the customers..."
Our Receptionists provide patients with the highest level of customer support.
“I've developed a relationship with some of the Agents. They try to please me by doing the best they can. We like each other.”
The InDesk Receptionists become part of your team and maintain a seamless cooperation with your clinic.