"I wanted that first contact with the clinic to be very professional."
Nikolas:
Before starting to work with us, what would you say were your difficulties in running your clinic?
Kirren:
My main reason for going with InDesk, or any type of virtual receptionist, was that I knew I would probably work as a GP for some of the week and do the aesthetics on other days of the week. I needed someone who could navigate the calls, so I wasn't interrupted, so my focus wouldn't be divided between the two. If I'm GPing I can concentrate on GPing knowing that if there are calls and messages coming through, they are being dealt with. So that was my main reason, really. I wanted that professionalism of someone answering the call who could spend time with the client, so it's not me at the other end of the call taking care of my other customer or in the middle of my GP clinic not being able to take time with that client. I wanted that first contact with the clinic to be very professional, so that was one of the main reasons.
Nikolas:
And how do you feel about the level of care that our receptionists are offering on your behalf?
Kirren:
I get my calls answered usually the same day, if it's an email, usually the responses are within 24 hours. I've been very happy with the level of service. We recently wanted to change our contract slightly and everything was handled very efficiently, everything worked around my schedule, which has really worked for me.
Nikolas:
About the onboarding procedure. How was the whole onboarding procedure for you?
Kirren:
From my point of view, it went very efficiently and very smoothly.
Nikolas:
How easy or flexible do you feel our service is to accept your requirements in regard to how to take care of the patients?
Kirren:
I think I asked initially, I can't remember her name now, but they gave me some examples, an initial template, and I just tweaked it from there to what I wanted, and I think that process went really well. I'm happy from that point of view. And just as a final comment, I would say that overall I had a really good level of support from your company, so I'm very happy.
Nikolas:
I really appreciate your time, thank you very much for your help and your feedback.
Kirren:
Thank you!
Arlington Square Aesthetics offers patients advanced non-surgical cosmetic procedures using premium products. The clinic was established by an experienced GP, certified in facial aesthetic procedures. Dr Kirren Sandhu provides her clients with a holistic and individualised approach to help them achieve well-being and a rejuvenated appearance.
Challenges and Solutions
“I wanted the professionalism of someone answering the call who could spend time with the client, so it's not me at the other end of the call taking care of my other customer. I wanted that first contact with the clinic to be very professional.”
InDesk allowed Kirren to fully concentrate on the patient in her clinic and gave her the confidence that communication with other patients remained professional and smooth.
“I had a really good level of support from your company, so I'm very happy.”
InDesk gave Kirren the support of professional aesthetic receptionists, who have her best interest at heart.
“We recently wanted to change our contract slightly and everything was handled very efficiently, everything worked around my schedule."
Kirren knows that the InDesk subscription plans remain flexible to meet the needs of her clinic at any given time.
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