InDesk’s parent company WhatClinic.com has spent the last 15 years working to improve how patients talk to clinics. Thousands of emails and phone calls have been analysed and everything we have learnt from these interactions has been used to develop InDesk.
We believe that InDesk will revolutionise how clinics talk to new and existing patients, allowing patients to find and book treatments faster, while allowing clinics to focus on what they do best - providing the best patient experience possible.
InDesk is unashamedly a booking sales engine. Our priority is always to convert your enquiries into bookings.
InDesk uses learnings based on years of experience and thousands of interactions, to build a multicontact strategy across different mediums (telephone. SMS text and email), to make sure every effort is made to convert every potential patient who contacts your clinic into a booking.
View conversations and recordings of each interaction we have with every potential patient. Jump in wherever you feel necessary and speak directly with your clients or ask us to do the legwork.
InDesk can handle all of your patient enquiries from initial contact through to booking and on to review acquisition. Our dedicated team of customer agents can answer all phone calls, emails and social media messages (Facebook, Instagram, Twitter etc.) your clinic receives from new and existing customers. Each agent is fully trained in the treatments you provide and is able to book consultations into your booking system (access required).
Google and TrustPilot reviews are becoming increasingly important and play a very important role in how a prospective patient selects a clinic.
You can have the InDesk team build an outreach programme to all of your current, past and future patients requesting that they leave a review of your clinic and enhance and improve you review score.
We don't just send out emails, each patient is called and interviewed to have the highest success rate for acquiring reviews.
InDesk reporting dashboards give you a clear picture of how your clinic is performing. Allowing you to see:
- Current booking conversion rates by source (telephone, email, social channels)
- Month on month booking comparison
- Most popular treatments booked
- Speed to response - how fast is the InDesk team responding to your clinic enquiries
Allows you see the improvement that InDesk is making to the bottom line of your business.
Whether you need your phones or social media answered, help converting email enquiries or WhatsApp messages, we have you covered.
You know best how to treat your patients. We don't force you to change how you work. InDesk integrates with your existing marketing and systems.
We learn how you work, not the other way around. Your marketing, your phones, your booking system, your patients. We just make it all work better for you and your patients.
We know a lot of clinics. A lot. So we worked closely with them throughout the process of creating InDesk to attune it to their needs and cater for a diverse range of different clinics, no matter the size or discipline.
Calls are routed exactly how you need when the service is both active and, if applicable, out of hours.
We are with you every step to ensure that the service is setup to your exact needs.
InDesk is more flexible and costs less than hiring. Save money and hassle with a subscription tailored to your clinic's size and requirements.
Employing our agents to take care of converting your new patient enquiries takes the pressure off you to focus on the important things.
Whether you’re a single practitioner or an international chain of clinics, we can help you save time, boost bookings and provide you the data to grow.